Frequently Asked Questions:
HOW FAST IS SHIPPING?
We ship most orders within 24 hours. We will provide a tracking number as soon as possible.
We use expedited services from USPS, FEDEX and UPS. You can expect to get your item within 2-5 days.
HOW DOES THE LIFETIME WARRANTY WORK?
We believe in the quality of our products therefore we provide a lifetime customer warranty.
We will send you any replacement part or (1) new unit over the years for free.
This is our way of saying thank you for trusting in our quality products and being a part of the Iron Grillers community.
Contact: support@irongrillers.com
WHAT IS YOUR RETURN POLICY?
You have 30 days from product delivery to open up a return request.
We provide a risk-free love it or hate it money back guarantee.
We will email you a free return shipping label to send your product back to us.
WHERE ARE YOU LOCATED?
We sell our products exclusively online.
We are a small family owned business located in Wappingers Falls, New York, U.S.A
HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We answer all messages and emails in less than 24 hours.
DO YOU SHIP INTERNATIONALLY?
At this time we only ship within the United States of America.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Once an order is placed, our warehouse staff pack and ship your order within 24 hours.
It's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can try to fix this for you.